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Method

Seven steps. The client always knows where they stand.

The methodology is not decoration. It is how we avoid getting lost: each phase has a purpose, a deliverable and a criterion for moving to the next.

  1. 01

    Diagnosis

    We start by understanding the current situation: implicit goals, constraints, available data and what has already been tried. Diagnosis is not an endless inventory; it is the minimum needed to decide with rigour.

  2. 02

    Objectives

    We agree in writing what success would mean for this engagement. Objectives are specific, time-bound and compatible with what can actually be observed.

  3. 03

    Scope of service

    We define what is included, what is not, timelines, responsibilities and dependencies. A clear scope keeps the project from dissolving, and keeps expectations shared.

  4. 04

    Execution

    We carry out the work within that scope. If something new appears, it is discussed and included only if both parties agree.

  5. 05

    Indicators

    We track the metrics agreed at the start — not vanity figures invented afterwards. Each indicator has an owner, a source and a shared reading of what it means.

  6. 06

    Reports

    We communicate progress at the cadence we committed to: what was done, what the indicators show and which decisions are worth taking.

  7. 07

    Continuous improvement

    We review what the indicators show and adjust the work within the agreed frame. Improvement is not a slogan: it is the habit of correcting with evidence.